FAQ
FAQs
Yes! See a list of prohibited items here.
Advance tickets may be purchased through this website. At this time our Friday box office hours have been suspended and our box office located at Redscroll Records is not currently available. Please check back for updates.
The Facility Fee added on each ticket goes towards the owner of College Street Music Hall, 501(c)(3) nonprofit corporation New Haven Center for Performing Arts. The money is used for the upkeep for the building.
All sales are final. No refunds or exchanges unless a show is canceled or postponed. Please note openers are always subject to change.
Unless otherwise posted, all shows are All Ages.
An ID is only required if you plan on drinking alcohol. In compliance with state laws anyone 21-and-older who plans on drinking alcohol will have to show a valid, non-expired, government-issued photo ID. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.
We are a multi-configuration venue: if in use, our Loge and Balcony are always seated. Some shows have a seated floor, and some are General Admission standing-room-only. MOST of our General Admission standing shows will have some chairs available in the back of the room on a first-come, first-served basis, but we cannot guarantee seating. Please contact info@collegestreetmusichall.com or call 203-867-2000 if you are unsure of a show’s setup.
Yes. Setup varies depending on room configuration requested by artist. Typical setup for GA floor includes ADA seating in the house left rear platform. For fully seated shows we have ADA seating available in both the Gold Circle section as well as in Section 109. The Loge and Balcony are only accessible by stairs, as we do not have an elevator. If you have any questions or concerns regarding ADA seating/accessibility, please reach out
: Geronimo Tequila Bar & Southwest Grill serves tacos in the lobby before and during shows. We also offer some snacks (such as bags of chips) at our bars.
We have numerous full bars throughout the venue with a variety of domestic and craft drafts and cans, liquor, wine, soft drinks, and water.
Yes, seasonally as needed. Note that coat check is available on a first-come, first-served basis and is likely to fill up.
We offer discounted parking at the Temple Street Garage through ParkWhiz, that can be purchased in advance for any of our shows. Temple Street Garage is only two blocks from the venue, but if you need to park closer there are various other paid lots, garages, and street parking around.
Our official hotel partner, the New Haven Hotel, offers convenient, downtown location with fine guest accommodations. For your visit to College Street Music Hall, book here for hotel rooms at special rates.
Recording and photo policies are on a per show basis and are at the discretion of the band.
Yes, there is a form where you can submit your email address towards the top of the right side of this page, next to our social media icons and above our “Just Announced” shows.
It varies depending on the tour’s schedule, but usually Monday or Tuesday morning.
We’re always accepting applications, you can fill out an application here.
You can call us at 203-867-2000 or email us at info@collegestreetmusichall.com. We’ll try our hardest to get back to you in a timely manner.
Currently, there are no events with any COVID-19 requirements, meaning fans do not need to show proof of negative test or vaccination card. The COVID-19 policy is on a show-by-show basis and may change due to artist request or city, state, or federal government mandate. Fans will be notified if COVID-19 policy changes.